“Just like the White Base’s resupply team, we ensure your mobile suits reach you in perfect condition!”

Mission Statement

At Bandai Sales Store, we understand that every pilot deserves their Gundam models and action figures to arrive with the precision of a beam rifle shot. Whether you’re building HG kits, Master Grades, or collecting rare action figures, our shipping and returns protocols are designed with collector-grade care.

Shipping Operations

Order Processing

Our crew processes orders faster than Char’s Zaku can retreat! All orders are prepared for launch within 1-2 business days (excluding weekends and Earth Federation holidays).

Shipping Methods

Standard Shipping (DHL/FedEx):

  • Delivery in 10-15 business days after launch
  • Flat rate of $12.95 – as affordable as a Zaku’s maintenance cost
  • Tracking included – monitor your package like a Minovsky radar

Free Shipping (EMS):

  • For orders over $50 – a deal even Ramba Ral would approve
  • Delivery in 15-25 business days
  • Perfect for pilots who can wait like a sniper in position

Note: Some remote areas (particularly in Asia) may experience slightly longer delivery times due to Zeon blockades… we mean, customs processing.

Returns & Exchanges Protocol

“Even the RX-78-2 needed repairs – we’ve got your back when your order needs adjustment!”

Eligibility Window

You have 15 Earth days from delivery date to initiate a return or exchange – that’s more reaction time than Amuro had at A Baoa Qu!

Return Process (Step-by-Step)

Step 1: Contact Command Center

Email our crew at [email protected] with:

  • Your order number (found in your mission confirmation email)
  • Photos of any damaged items (we need visual confirmation like a Zaku’s monoeye)
  • Reason for return/exchange

Step 2: Await Authorization

Our team will respond within 1-2 business days (faster than Char’s Red Comet) with:

  • Return authorization number
  • Shipping instructions
  • Any special handling requirements

Step 3: Package Your Return

  • Include all original parts, manuals, and packaging – just like you’d expect from Anaheim Electronics
  • Securely pack items with more protection than a Gundam’s Phase Shift armor

Step 4: Ship Back to Base

Send to our headquarters at:

Bandai Sales Store
965 Cooks Mine Road
VERMONTVILLE, US 12989

Note: Return shipping costs are the pilot’s responsibility unless the error was ours.

Refund Timeline

Once we receive and inspect your return (with more care than a mobile suit technician):

  • Credit Card/PayPal: Refunds processed within 3-5 business days (plus your bank’s processing time)
  • Original Payment Method: Funds will return to your account faster than a funnel missile reaches its target
  • Exchange Items: Shipped within 2 business days of return approval

Non-Returnable Items

Some items have defenses stronger than I-field barriers against returns:

  • Opened action figures (Figma, Mafex, Bring Arts) – must remain mint in box like collector’s items
  • Custom or special order Gundam kits – these are built to spec like custom mobile suits
  • Discounted/clearance items marked “final sale” – these are bargains even Revil would approve

Exchange Protocol

Need a different mobile suit model? Follow the same return process but specify:

  • Desired replacement item (check current inventory on our site)
  • Whether you’ll cover any price difference (we’ll invoice if needed)

Note: Exchanges subject to availability – some limited edition Gundams move faster than the White Base!

Sample Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear GundamDiscount Crew,

I request a [return/exchange] for Order #[Your Order Number] placed on [Order Date].

Reason: [Describe issue – damaged parts, wrong item, etc.]

Items to return/exchange:

  • [Product Name 1] (Quantity: X)
  • [Product Name 2] (Quantity: X)

Attached are photos showing the issue [attach files if applicable].

Please advise next steps at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Contact Email]

“We handle returns with more efficiency than the 08th MS Team in the jungle! Questions? Contact our crew at [email protected].”