Returns & Exchanges

Mission Briefing

At Bandai Sales Store, we want every pilot to be completely satisfied with their plastic arsenal. If your HG kits, Master Grades, or other mobile suit models didn’t arrive in perfect condition, we’ll make it right with precision matching a beam rifle’s accuracy.

You have 15 Earth days from delivery date to initiate a return or exchange – that’s more reaction time than Amuro had at A Baoa Qu!

Return Protocol

Step 1: Contact Command Center

Email our crew at [email protected] with:

• Your order number (found in your mission confirmation email)
• Photos of any damaged items (we need visual confirmation like a Zaku’s monoeye)
• Reason for return/exchange

Step 2: Await Authorization

Our team will respond within 1-2 business days (faster than Char’s Red Comet) with:

• Return authorization number
• Shipping instructions
• Any special handling requirements

Step 3: Package Your Return

Include all original parts, manuals, and packaging – just like you’d expect from Anaheim Electronics. Securely pack items with more protection than a Gundam’s Phase Shift armor.

Step 4: Ship Back to Base

Send to our headquarters at:

Note: Return shipping costs are the pilot’s responsibility unless the error was ours.

Refund Timeline

Once we receive and inspect your return (with more care than a mobile suit technician):

• Credit Card/PayPal: Refunds processed within 3-5 business days (plus your bank’s processing time)
• Original Payment Method: Funds will return to your account faster than a funnel missile reaches its target
• Exchange Items: Shipped within 2 business days of return approval

Non-Returnable Items

Some items have defenses stronger than I-field barriers against returns:

• Opened action figures (Figma, Mafex, Bring Arts) – must remain mint in box like collector’s items
• Custom or special order Gundam kits – these are built to spec like custom mobile suits
• Discounted/clearance items marked “final sale” – these are bargains even Revil would approve

Sample Request Template

Exchange Protocol

Need a different mobile suit model? Follow the same return process but specify:

• Desired replacement item (check current inventory on our site)
• Whether you’ll cover any price difference (we’ll invoice if needed)

Note: Exchanges subject to availability – some limited edition Gundams move faster than the White Base!