“Answers for Mobile Suit Pilots and Model Builders”
About Our Products
Q: What types of Gundam model kits do you sell?
A: We carry a full range of Bandai Gundam kits including HG, MG, RG, PG, and specialized series like Gundam Wing, Seed, IBO, and more. Our selection spans from Entry Grade for beginners to Master Grade for advanced builders.
Q: Are these official Bandai products or third-party kits?
A: Every kit in our Vermontville warehouse is 100% authentic Bandai product – we don’t deal in bootlegs or knockoffs. Your plastic warriors deserve the real deal!
Q: Do you sell action figures along with model kits?
A: Absolutely! Our inventory includes premium action figures from Bring Arts, Figma, Mafex, and other top brands alongside our Gundam model selection.
Ordering & Account Questions
Q: How do I create an account?
A: Simply proceed through checkout – we’ll automatically create an account with your purchase. You can then set a password to manage future orders.
Q: Can I modify or cancel my order after placing it?
A: Contact us immediately at [email protected] – we process orders faster than Char’s Zaku, but we’ll try to intercept your package like the White Base crew!
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal – all secured with more protection than a Gundam’s cockpit hatch.
Shipping & Delivery
Q: How long until my order ships?
A: We process orders in 1-2 business days – quicker than a Newtype’s reflexes! You’ll receive tracking info as soon as your mobile suit leaves our Vermontville base.
Q: What are my shipping options?
A: Choose between:
Standard Express ($12.95 via DHL/FedEx): 10-15 days delivery
Free Standard Shipping (orders over $50 via EMS): 15-25 days delivery
Standard Express ($12.95 via DHL/FedEx): 10-15 days delivery
Free Standard Shipping (orders over $50 via EMS): 15-25 days delivery
Q: Do you ship worldwide?
A: We deliver to most countries, though some remote areas (even Anaheim Electronics wouldn’t service them) may be excluded. Check our shipping page for details.
Q: How are large orders (PG kits or multiple MGs) packaged?
A: Each kit receives Luna Titanium-grade protection! We use reinforced packaging with extra cushioning for delicate parts – because your Perfect Grade deserves perfect care.
Returns & Exchanges
Q: What’s your return policy?
A: We offer a 15-day return window from delivery date for items in mint condition – no need to activate your emergency escape pod! Contact us at [email protected] to initiate returns.
Q: What if my item arrives damaged?
A: While our packaging could withstand a colony drop, if damage occurs, email us immediately with photos. We’ll replace your kit faster than the RX-78-2 can draw its beam saber!
Q: Do you cover return shipping costs?
A: We cover return shipping for defective/damaged items. For other returns, the shipping cost falls to the pilot (that’s you).
Other Questions
Q: Do you offer discounts for bulk orders?
A: While we already offer competitive prices, large orders automatically qualify for combined shipping savings – because your whole squad should deploy together!
Q: Can I request specific kits you don’t currently stock?
A: Email us your wishlist! We regularly rotate inventory and love hearing what kits our fellow collectors are hunting for.
Q: Are customs fees included in the price?
A: International customers may owe customs fees – we provide all necessary documentation to help your package clear borders smoother than Minovsky particle interference.
“Still have questions? Contact our crew at [email protected] – we respond faster than a beam rifle shot!”